FREQUENTLY ASKED QUESTIONS

  • Medicaid is a state-run, income-based health insurance program, while ACA plans are available to a wider range of incomes through healthcare.gov. We help you determine which you're eligible for.

  • Yes. We offer standalone dental insurance plans that don’t require a medical policy. You can purchase dental separately for routine and major procedures.

  • Yes. Individuals with disabilities may qualify for Medicare, Medicaid, or special needs plans. We help navigate eligibility and enrollment options.

  • A grace period is a time (usually 30 days) after a missed payment when you can still pay and keep your coverage active without cancellation.

  • If your income increases or decreases, it may affect your subsidy eligibility. We help update your information and avoid unexpected tax liabilities.

  • Yes, in some cases. Medicaid can act as secondary coverage, reducing your out-of-pocket costs if you already have another plan.

  • We check provider directories from each insurance company to confirm if your preferred doctor or specialist is in-network with a specific plan.

  • ACA plans come in four tiers:

    • Bronze (lowest premium, highest out-of-pocket)

    • Silver (best value for subsidies)

    • Gold (low out-of-pocket)

    • Platinum (highest premium, lowest out-of-pocket)

  • Yes, all ACA-compliant plans must cover emergency room care, regardless of network status. However, costs may vary.

  • Most providers handle this directly, but if you go out-of-network, we guide you through submitting claims manually to your insurer.

  • Yes. Most modern health plans now include telehealth services, including urgent care, primary care, and mental health support.

  • Yes. If you’re newly eligible for Medicare, we help you transition from ACA or private plans to the right Medicare coverage.

  • SNPs are Medicare Advantage plans for people with specific chronic conditions or disabilities. We’ll see if you qualify for one in Florida.

  • Yes. Based on income and household size, you may qualify for $0 premium plans through the ACA marketplace or Medicaid.

  • Most plans are region-based, meaning you're covered within a state or service area. We help you choose a plan that fits your travel or living situation.

  • Yes, many plans cover second medical opinions, especially for surgeries or serious diagnoses. We confirm your plan's policy on this.

  • While plans may automatically renew, we recommend reviewing your plan annually during Open Enrollment to check for better benefits or lower costs.

  • If your insurer withdraws your plan, you’ll receive a notice and qualify for a Special Enrollment Period. We help you find a replacement quickly.

  • We compare formulary lists and help ensure the medications you take are included in the plan you choose — especially for ongoing treatments.

  • Yes. We customize plans for married or domestic partners, including options with shared deductibles or bundled premiums.